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Ticket Creation

Tasks

  1. Send an emailt to Eusupport@huawei.com with the following structure (example):
Hello Support,
Could you please open a CS ticket for [Company Name]

Device(s)
    - OceanStor [Model]. ESN: [Cabinet Serial Number]
    - OceanStor [Model]. ESN: [Cabinet Serial Number]

Description:
We need to replace a faulty disk ...

Best regards

Follow the support instructions (TAC) to solve the issue.